Disclaimer: all product brand names in this example report (e.g. TrailHaven, PetDen, PetVoyage, PetFresh) are fictional — any resemblance to real trademarks is coincidental. Real reports show your actual brand names as-is and are not affected.
Adapted from a real production analysis: real ASINs are replaced with placeholder labels (DEMO-A and similar), and retailer names are genericized. Everything else — numbers, structure, wording — is genuine analysis output. Real reports show your actual ASINs, rendered by the exact same component as below.
PetDen 30-Inch Single Door Dog Crate, for Medium Breeds, 21-40 lbs
Product diagnostic report1 products · 500 reviews
Data scope: based on 500 reviews · star ratios anchored to product-page ratings
Sampling scope: AI analysis is based on 497 representative reviews (tiered selection, not the full set). This run collected 500 reviews; to verify sampling and out-of-pool reviews, download the "Full labeling (CSV)" below — unselected reviews are marked "not sampled".
The "C1 theme" badges next to conclusions are clickable — expand to see the theme's review scale, star composition, and verbatim excerpts. Excerpts are verbatim text from the sampled review pool, not model paraphrase.
The main product, the 30-inch single-door PetDen, has about 112,000 ratings, 4.7 stars, and a ~93% positive rate on its product page, indicating excellent reputation; however, only 17.8% of the collected sample comes from the main ASIN, while the rest comes from other size listings in the same family. Larger sizes such as 36"/42"/48" show concentrated negative reviews on chew/escape resistance, tray damage, and arrival condition (these size listings themselves average only 2.6–3.4 stars). The issues therefore lie more with specific size variants and logistics than with the main product itself.
Sentiment analysis
Overall sentiment structure with the pros and cons behind it.
Pros
Sturdy cage, solid construction, outstanding value; many users call it the best cage to buy at this price point
200 mentions
“Very sturdy, well made cage at an excellent price.”
5★ · September 4, 2026
Ready to use out of the box, unfolds in seconds, folds for storage, good for travel and car transport
30 mentions
“I expected it to take a lot longer to put together, but it all snapped together in 90 seconds”
5★ · August 6, 2026
Built-in divider helps with puppy crate training and expands as the dog grows; small sizes (18"/22"/24") are highly rated by users
8 mentions
“Very sturdy, well made cage at an excellent price.”
5★ · September 4, 2026
Cons
Dogs can chew/bend wires and push open the latch to escape; especially common among strong/anxious dogs and larger variants (36"/42"/48")
130 mentions
“This crate is not for high anxiety dogs. Mine escaped it by bending the wires by the door and getting out at the”
2★ · September 9, 2026
Plastic tray arrives cracked and is brittle; once cracked, it cannot contain waste, making it a main reason for returns
55 mentions
“the tray completely broken unusable dangerous has to be thrown in the trash”
1★ · May 11, 2026
Actual size runs small and does not match the weight/size guidance on the page; users following the guidance cannot fit their dog
55 mentions
“This crate is too small for a 25-pound puppy, though the guide says it is for dogs up to 40 pounds.”
1★ · May 18, 2026
Sharp edges and seams cut or pinch pets and owners (toes, chin, and fingers mentioned)
55 mentions
“Sharp edges, I can’t believe that they sell this for our pets and is NOT safe”
1★ · April 8, 2026
Shipping bends and deforms the cage; arrives damaged with doors and latches misaligned, even when the box is intact
50 mentions
“This product when delivered looked like it was run over by a truck it took me hours to straighten out the metal”
1★ · August 15, 2025
Latch does not lock securely; even puppies or small dogs can open the door themselves, and the lock tongue is fixed at only one point
40 mentions
“Door doesn’t latch and around the cage latches front and side has rust”
1★ · September 2, 2026
Received a “new” cage that is used/dirty with previous pet hair and plastic odor; some come from used inventory
40 mentions
“the crate I received has definitely been used by animals. It’s got muddy paw prints on the tray.”
1★ · January 16, 2026
Assembly is difficult, hooks jam or are misinstalled at the factory; most prominent in extreme sizes like 18" and 54", and hard for one person to do alone
35 mentions
“DON'T BUY this crate unless you have two big muscular men to put it together for you.”
1★ · September 26, 2025
Missing parts on arrival (divider, tray, handle) or handle falls off easily, affecting use and carrying
35 mentions
“Package was delivered with missing parts. Crate is fine if you have all the pieces.”
2★ · December 24, 2025
Rusts after a few months, broken weld points cause the door frame to fall apart; durability worse than older models
30 mentions
“My dog has used this for a month and already it's rusting. Do not buy!!”
1★ · August 23, 2026
Cannot reach customer service, replacement promises go nowhere, delivery delays or wrong items; poor after-sales experience
33 mentions
“also not very happy with the customer service from the manufacturer. They were short with me.”
1★ · May 11, 2026
Divider is hard to install or ineffective; toy bones slide under it, affecting crate training
20 mentions
“The divider is mediocre as my pup’s soothing bones or toys will slide under which results in scratching and barking”
4★ · September 5, 2026
Tray is hard to pull out and poorly secured; prone to spills when cleaning
10 mentions
“When you try to pull it out, it gets all over everything!!”
1★ · January 14, 2026
Demand insight
User pain points and core demands ranked by severity and priority.
- Medium
Key structural strength is insufficient: dogs can escape by chewing/bending wires or pushing open the latch, so the cage fails as a safe restraint; problems are worse in larger variants
130 mentions
“This crate is not for high anxiety dogs. Mine escaped it by bending the wires by the door and getting out at the”
2★ · September 9, 2026
- Medium
Plastic tray cracks on arrival; cracks completely eliminate leak prevention, forcing users to return the whole crate or buy an extra tray
55 mentions
“the tray completely broken unusable dangerous has to be thrown in the trash”
1★ · May 11, 2026
- Low
Inaccurate sizing guide and weight recommendations lead users to buy the wrong size from page info; puppies soon outgrow it, causing returns
55 mentions
- Medium
Sharp burrs and gaps pose cut and pinch risks; pet toes/chins and owner fingers are both mentioned, creating strong safety-incident perception
55 mentions
“Sharp edges, I can’t believe that they sell this for our pets and is NOT safe”
1★ · April 8, 2026
- Medium
Insufficient shipping packaging strength; crate arrives bent and deformed, door and latches cannot align, users must bend it straight to use
50 mentions
“This product when delivered looked like it was run over by a truck it took me hours to straighten out the metal”
1★ · August 15, 2025
- Low
Single-point door latch with a short bolt; dogs push it open from inside, so owners cannot leave dogs alone with confidence
40 mentions
- Medium
Buying a used, dirty, or plastic-smelling/black-residue crate at new price damages hygiene perception and trust
40 mentions
“the crate I received has definitely been used by animals. It’s got muddy paw prints on the tray.”
1★ · January 16, 2026
- High
Assembly jams or factory misassembly; largest sizes cannot be assembled by one person, leaving users stuck in a 'can't assemble it and can't return it' situation
35 mentions
“DON'T BUY this crate unless you have two big muscular men to put it together for you.”
1★ · September 26, 2025
“Can’t even assemble it because the hook is stuck”
1★ · May 15, 2026
- Medium
Missing parts and detached handles on arrival prevent tray/divider from being secured or crate from being carried
35 mentions
“Package was delivered with missing parts. Crate is fine if you have all the pieces.”
2★ · December 24, 2025
- High
Rust within months and broken welds cause door frames to fall apart; declining durability drives loyal users to other brands
30 mentions
“My dog has used this for a month and already it's rusting. Do not buy!!”
1★ · August 23, 2026
“It has started to rust where she has chewed. Along with other spots she has not chewed is rusting really bad.”
2★ · January 9, 2024
- High
After issues arise, manufacturer is unreachable, replacement requests go unanswered, shipping delays or wrong shipments occur, making returns/exchanges costly
33 mentions
“also not very happy with the customer service from the manufacturer. They were short with me.”
1★ · May 11, 2026
“I tried to get a hold of the company and the message won’t go through even with all the accurate information .”
2★ · July 26, 2026
- Low
Divider is hard to install or fails, so it cannot effectively limit puppy space during crate training
20 mentions
- High
Tray retention makes it hard to slide out; waste spills easily during cleaning
10 mentions
“When you try to pull it out, it gets all over everything!!”
1★ · January 14, 2026
“Dog can get the pan out of the bottom very easy.”
2★ · July 10, 2026
Category positioning
Single-product report — no competitor sample: each verdict is judged against general market expectations for similar products, with evidence drawn from this product's own reviews.
| ASIN | Reviews | Avg. star | Positive | Neutral | Negative | Star distribution |
|---|---|---|---|---|---|---|
| DEMO-AMine | 89 | 4.7 | 93.0% | 4.0% | 3.0% | 5★ 932094★ 112303★ 44922★ 11231★ 2246 |
| DEMO-BSame-page item | 75 | 2.8 | 26.7% | 25.3% | 48.0% | 5★ 154★ 53★ 192★ 191★ 17 |
| DEMO-CSame-page item | 70 | 3.4 | 58.6% | 11.4% | 30.0% | 5★ 234★ 183★ 82★ 81★ 13 |
| DEMO-DSame-page item | 68 | 2.6 | 29.4% | 19.1% | 51.5% | 5★ 44★ 163★ 132★ 191★ 16 |
| DEMO-ESame-page item | 62 | 2.9 | 33.9% | 27.4% | 38.7% | 5★ 84★ 133★ 172★ 121★ 12 |
| DEMO-FSame-page item | 76 | 3.1 | 42.1% | 19.7% | 38.2% | 5★ 184★ 143★ 152★ 151★ 14 |
| DEMO-GSame-page item | 31 | 3.0 | 35.5% | 22.6% | 41.9% | 5★ 84★ 33★ 72★ 71★ 6 |
| DEMO-HSame-page item | 29 | 3.0 | 48.3% | 13.8% | 37.9% | 5★ 44★ 103★ 42★ 51★ 6 |
- Strength
Overall product page reputation (star rating, rating volume, positive rate)
Main ASIN is 4.7 stars, about 93% positive, 112k+ ratings; other size listings in the family average only 2.6–3.4 stars, about 27%–59% positive, with most rating samples at 29–76, making the main product the family's reputation driver
- Strength
Bite/escape-resistant structural strength (comparison by size segment)
Escape-related negative reviews total about 130, including 14 for 36", 11 for 48", 11 for 42", while main product 30" has only 8 (about 9% of its own sample, lower than about 18% for 36"), indicating the issue concentrates in large-size variants and the main ASIN is relatively more stable
- Weakness
Arrival integrity (tray damage resistance and shipping deformation)
Tray cracks on arrival about 55 mentions, shipping deformation about 50; main product is also affected (tray 2, deformation 5), while 48" tray has 10 and 54" deformation has 8, showing family-wide insufficient packaging and large-item logistics protection
- Strength
Safety details (sharp-edge cuts and gap pinches)
Cut and pinch negative reviews total about 55, concentrated in 24", 22", 42", 36", 18" listings; main product shows no clear hits in related themes, and its rounded edges and latch design perform relatively better in the family
- Weakness
Sizing guide accuracy
Size-too-small negative reviews about 55, main product accounts for 7 (30" guide claims it fits 40 lb dogs, but users find 25 lb puppies already cramped; another user notes advertised height 33" vs. actual label 32"), while 18" listing has as many as 8
- Strength
Ease of assembly/folding and portability
About 30 positive reviews say it assembles in 90 seconds, is ready out of the box, and folds for travel; assembly-difficulty negative reviews concentrate in 18" (5) and 54" (3), while main product has only 2, making this a relative strength dimension
- Strength
Value for money and price positioning
Main product priced at $49.99; positive reviews repeatedly emphasize 'sturdy and durable, affordable, same model costs more in stores,' and a 200-review-scale positive theme supports its price advantage as an entry-level crate training crate
- Weakness
Accessory usability (divider and handle)
Divider-related negative reviews about 20, main product accounts for 3; users report the divider is hard to install with a single-door design and toys easily slip under it; handle detachment concentrates in 18" (6) and 48" (2)
- On par
Post-sales and return/exchange response
Customer service and return/exchange negative reviews concentrate in 48", 42", 54", 36" listings (manufacturer unresponsive, replacement promises unfulfilled); main product reviews show no similar high-frequency complaints, so judged as on par for now
Listing optimization
Actionable listing suggestions grounded in review evidence.
- Bullet pointsHigh priority
Add measured “internal dimensions + compatible weight/body length” data to bullet points and images (e.g., internal length, internal height, recommended dog body length max), and explain the measurement method, clarifying that 30-inch fits medium dogs rather than all 40 lb dogs, to avoid weight-based mispurchase.
Basis: Users complain that 'it fits 40 lb per the guide but cannot fit a 25 lb puppy', 'advertised 33 inches but actually only 32 inches', and 'inaccurate page dimensions led to buying the wrong crate mat, plus having to pay for return shipping'.
- Bullet pointsHigh priority
Add arrival-protection commitments to the bullet points: independent cushioning for the tray, reinforced outer box, and note that a damaged tray can be resent separately or replacement parts purchased, reducing whole-crate returns due to cracked trays.
Basis: Many users report trays crack on arrival, and once cracked cannot contain waste, leaving them to return the product or pay extra for a tray; there are also complaints of cage bending and doors not aligning due to shipping.
- A+ contentHigh priority
Add a “suitable dog profile” graphic/text: explain this model suits gentle, crate-trained medium dogs, while strong chewers/anxious dogs should choose a reinforced version; also show the latch structure in close-up and provide instructions for reinforcing doors and seams with zip ties.
Basis: Users repeatedly report dogs can escape by bending wire or pushing open the door latch, and reviews often mention self-reinforcing with zip ties; this type of negative review is most concentrated across the product family, requiring expectations to be managed upfront.
- A+ contentMedium priority
Use A+ content to explain rounded-edge wrapping, the Paw Block latch, and tray gap handling, with a “3-step arrival self-check” (check for burrs, test the door latch, confirm tray fit) to avoid contrast with safety-related negative reviews.
Basis: Multiple sizes in the family have feedback about sharp edges cutting pets, fingers being scratched, and gaps pinching toes/chins, while the current page emphasizes cut prevention and escape prevention, which buyers may see as overclaiming.
- Bullet pointsMedium priority
Clearly label it as a “single-door model” and mark the only door-opening direction in the main image/dimension diagram, while explaining the correct divider installation steps for the single-door structure (or provide pre-installation/short video guidance).
Basis: Some users mis-purchased due to confusing “single-door/double-door” wording on the page, and others report that with the single-door structure the divider is hard to install at the rear and, once installed, interferes with access.
- OtherMedium priority
Reinforce “new-item seal, factory cleaning” and return/exchange protection statements on the page and packaging, and sort/isolate used (like new) inventory to prevent new orders from shipping old goods.
Basis: Users received “new” crates with mud-stained trays, cat hair, black plastic residue, or obvious signs of use, and repeatedly said they had to clean them or even discard them, severely hurting reviews and trust.
- Search keywordsMedium priority
Add specific dog breeds and internal dimension terms to the title and backend keywords (e.g., 30 inch dog crate for French Bulldog/Dachshund, 19 inch internal height) to steer search intent to the correct size segment and reduce size-related returns.
Basis: Size-related negative reviews cluster around the scenario of “thought I bought bigger but it actually doesn’t fit,” with French Bulldogs, Dachshunds, Miniature Schnauzers and other medium/small dogs appearing frequently in reviews, indicating strong size-related search demand but insufficient guidance.
- Images & videoLow priority
Add handle load-bearing and carrying diagrams, explaining handle installation position and load limit (including the restriction that the handle may need to be installed after assembly), to reduce carrying-related negative reviews caused by handles falling off.
Basis: Multiple users report the handle is off-center, slips off easily, or even breaks, making the crate hard to move; others mention the handle can only be installed when disassembled and has nowhere to be stored normally.
Deep Insights
Cross-cluster attribution, contradiction signals, and market opportunities — a synthesis layer on top of the six report engines, grounded in deterministic statistics.
- Attribution
Negative evidence mostly off-main: main product holds
The 30-inch main ASIN posts a 93% positive rate at 4.7 stars, yet within the C1 escape cluster the main ASIN anchors only 8/49 reviews, with the rest from DEMO-F(14), DEMO-D(11) and same-page ASINs averaging 2.6–3.1 stars. The evidence points at same-family size variants, not the main product. Tip: back the main listing with main-ASIN reputation and isolate low-star variant imagery and A+ content.
- Attribution
Larger sizes are weaker: failures concentrate there
C1 escapes concentrate at Intermediate 36"(14), XL 48"(11) and Large 42"(11); C3 tray cracks on arrival at XL 48"(10) and Large 42"(7); C4 shipping deformation peaks at XXL 54"(8). Together they implicate wire gauge, tray thickness and packaging strength in large sizes. Tip: run a revision test for large variants with reinforced wire gauge, thicker trays and double-box packaging.
- Contradiction
One listing, two assembly realities: quick vs stuck
C7 assembly difficulty runs 0.813 negative share (13 neg/3 neutral/0 pos), while C13 (200 reviews) and C14 (30 reviews) describe 90-second quick assembly and out-of-the-box folding. C7 concentrates at XXS 18"(5) and XXL 54"(3) — extreme-size clip and tolerance gaps drive the split. Tip: add assembly videos, pre-install options or arrival-adjustment guidance for XXS/XXL.
- Contradiction
Listing claims anti-pinch, but safety reviews cluster
The description touts a Paw Block latch reducing cuts and escapes, but C1 escapes total 130 (0.694 negative), C2 sharp edges 40, C6 weak door latch 40 and C21 gap pinching 15. The marketing message conflicts directly with clustered safety reviews and risks reading as misleading. Tip: switch to verifiable claims (latch test values) and ship anti-pinch accessory instructions in the box.
- Opportunity
Design-fixable safety defects are the revision opening
C2 sharp edges, C21 gap pinching and C6 weak latch total about 95 negative reviews, with child/baby safety signals recurring through 2026-09 — the problem is ongoing. All are design-eliminable defects. Tip: rounded-edge wrapping, gap-sealing strips and reinforced latches make credible next-generation selling points; validate on the variants with the most negatives first.
- Opportunity
Arrival completeness is the biggest unmet demand
C4 shipping deformation 50, C3 tray cracks 55, C5 received used/dirty 35 and C19 missing parts 15 form the bulk of negative clusters; C4 and C5 trends worsen recently. Tip: thicker outer boxes, independent tray cushioning, factory seals and accessory checklist cards cut returns and negatives at lower cost than retooling.
Risk Radar
Safety/quality/compliance/reputation risk signals, all from real pre-scan hits, ranked by severity and trend.
- Reputation
Refund / complaint wave
HighStable - Safety
Injury / harm / pain
HighStable - Safety
Child / infant hazard
MediumStable - Quality
Breaks quickly / short lifespan
HighStable
Take this report with you: download the PDF sample
The PDF is the actual deliverable: executive summary, data-scope footnote, and the full six-engine analysis — generated from this page's anonymized dataset through the same rendering pipeline, ready to share in a meeting.
Show your work: download the evidence sheet (CSV)
Every conclusion in the report is anchored to review theme clusters; this CSV lists each theme's estimated review count with verbatim review excerpts (star and date are the quoted review's real values) — produced by the same pipeline as the evidence sheet your own reports can export.
Every review, labeled: download the full labeling sheet (CSV)
One row per sampled review with its theme-cluster assignment (one or more), star rating, and verbatim text — your own reports export this same full-labeling CSV, ready for Excel or downstream analysis.
Take the data home: download report data (JSON)
The raw data behind this report — the full analysis result (conclusions, theme clusters and verbatim evidence) plus the cited review samples, structurally identical to what your own reports can export. Plug it into scripts, BI tools or LLM workflows for further analysis.
Anonymization note: "DEMO-A" and similar labels are placeholders for real ASINs. In a real report, the ASIN comparison table shows your actual ASINs, comparison evidence cites real brand names, and the report title comes from your real product names — your data is rendered as-is, with no substitution.
Raw review data sample
Raw reviews are delivered as CSV / JSON file exports (analysis reports export as PDF). The table below previews the first 10 rows in the actual CSV column layout — review title, verified purchase, and other metadata live in the attributes JSON column. Anonymized for this demo (personal fields such as author removed); US marketplace reviews are shown in their original language.
reviews-demo-diagnostic-dog-crate.csv
| asin | review_id | star | content | date | helpful | attributes |
|---|---|---|---|---|---|---|
| DEMO-A | R-DEMO-001 | 1.0 out of 5 stars | Came bent and it’s kinda cheap metal… | April 11, 2026 | {"title":"Cheaply made","purchased":true} | |
| DEMO-A | R-DEMO-002 | 1.0 out of 5 stars | I paid an extra $14.99 to have this product over nighted & now they won’t over night it after I paid? This whole app is a joke. No one to contact to get my money back either. | April 20, 2026 | One person found this helpful | {"title":"DO NOT BUY","purchased":true} |
| DEMO-A | R-DEMO-003 | 1.0 out of 5 stars | Sharp edges, I can’t believe that they sell this for our pets and is NOT safe, trying to get a toy for on inside of the crate I got stock and my t-shirt get ripped and that sharp edge is just at the entrance.This is not… | April 8, 2026 | 2 people found this helpful | {"title":"NOT SAFE","purchased":true} |
| DEMO-A | R-DEMO-004 | 1.0 out of 5 stars | I bought this for my toy poodle puppy, who loved it. However, she's now gotten her paw caught in the entrance twice, both times causing her to scream so I know it hurt. This is not a crate for puppies or small breed… | August 13, 2026 | {"title":"NOT for small breed puppies","purchased":true} | |
| DEMO-A | R-DEMO-005 | 1.0 out of 5 stars | This product when delivered looked like it was run over by a truck it took me hours to straighten out the metal product is good but shipping was terrible | August 15, 2025 | One person found this helpful | {"title":"Shipping was terrible","purchased":true} |
| DEMO-A | R-DEMO-006 | 1.0 out of 5 stars | Used item!! Very used!! Dirty, Rusty, bent up, USED!!! | August 17, 2025 | {"title":"Used","purchased":true} | |
| DEMO-A | R-DEMO-007 | 1.0 out of 5 stars | Extremely small | August 2, 2026 | {"title":"Smaller than expected","purchased":true} | |
| DEMO-A | R-DEMO-008 | 1.0 out of 5 stars | My dog has used this for a month and already it's rusting. Do not buy!! | August 23, 2026 | {"title":"Rusting in less than 1 month","purchased":true} | |
| DEMO-A | R-DEMO-009 | 1.0 out of 5 stars | The crate was missing parts. It was put together wrong. The doors cannot be pulled forward as instructed and can only be open toward the sides. Some of the doors don't move at all. The handle is missing. The doggie tray… | August 30, 2025 | 2 people found this helpful | {"title":"DON'T BUY THIS KENNEL CRATE","purchased":true} |
| DEMO-A | R-DEMO-010 | 1.0 out of 5 stars | The dog was actually able to break some of the welds on the kennel door. | August 4, 2026 | {"title":"Broken welds","purchased":true} | |
| DEMO-A | R-DEMO-011 | 1.0 out of 5 stars | So many sharp pieces. Dangerous for pets and humans handling it. Was feeling like I needed a tetanus shot setting it up! | February 18, 2026 | {"title":"Sharp pieces","purchased":true} | |
| DEMO-A | R-DEMO-012 | 1.0 out of 5 stars | They tell you you’ll need two people to assemble it. They DON’T tell you that there’s a chance that the pieces come interlocked together in the wrong way, making it impossible to assemble. | February 24, 2026 | {"title":"Buyer beware: Factory FUBAR.","purchased":true} | |
| DEMO-A | R-DEMO-013 | 1.0 out of 5 stars | The insert in the bottom of the cage that's supposed to help with accidents has no separation level.So your dog just sits in his accident.When you try to pull it out, it gets all over everything!! | January 14, 2026 | {"title":"Product flaw design","purchased":true} | |
| DEMO-A | R-DEMO-014 | 1.0 out of 5 stars | I definitely chose the “new” option not used. But the crate I received has definitely been used by animals. It’s got muddy paw prints on the tray. My animals were all over sniffing whatever was on the tray. | January 16, 2026 | One person found this helpful | {"title":"Bought a new crate- received a used crate","purchased":true} |
| DEMO-A | R-DEMO-015 | 1.0 out of 5 stars | Amazon's website is misleading in the description. This is NOT a Double-Door Crate and is only a single-door crate. PetDen products are excellent, however I am thoroughly disappointed with Amazon and the misleading… | July 19, 2025 | One person found this helpful | {"title":"Not a Double-Door Crate","purchased":true} |
| DEMO-A | R-DEMO-016 | 1.0 out of 5 stars | I purchased this dog crate as an open box item in perfect condition. Turns out the crate was not in perfect, or even 'like new' condition.The large plastic tray that covers the bottom of the crate, is brittle and it… | July 21, 2025 | 2 people found this helpful | {"title":"Split In Tray CANNOT CONTAIN AN A.IDENT","purchased":true} |
| DEMO-A | R-DEMO-017 | 1.0 out of 5 stars | It's already broken, I found one of the wires sticking into the crate within a day of use. I waited a week to use it because it smelled so strongly of plastic. Washed the base tray twice and left it outside for 24 hours… | July 28, 2025 | One person found this helpful | {"title":"Not sturdy and it smells","purchased":true} |
| DEMO-A | R-DEMO-018 | 1.0 out of 5 stars | Do not believe the description!It says it has two doors-but IT DOES NOT!!!!!I was so mad because I carefully reviewed the descriptions and photos before I purchased!And could not return it because I desperately needed a… | July 29, 2025 | One person found this helpful | {"title":"The description is a complete lie!!!","purchased":true} |
| DEMO-A | R-DEMO-019 | 1.0 out of 5 stars | My crate arrived extremely dirty. I literally wiped the tray with a paper towel and plain water, and all this black residue came off. This isn’t normal. I can’t let my puppy sleep in it because he’ll lick and chew… | July 3, 2026 | {"title":"Dirty and dangerous","purchased":true} | |
| DEMO-A | R-DEMO-020 | 1.0 out of 5 stars | Arrived already bent up and is super flimsy in the XL size. The door barely latches and It’s also crazy noisy due to the janky design. Any movement from my shepherd and it sounds like a car hitting a chain link fence.I… | July 8, 2026 | {"title":"Avoid XL size","purchased":true} | |
| DEMO-A | R-DEMO-021 | 1.0 out of 5 stars | Our dog is 40+ pounds and escapes. Bent the metal and got free in about 2 hours. | June 29, 2026 | {"title":"Dog Escapes","purchased":false} | |
| DEMO-A | R-DEMO-022 | 1.0 out of 5 stars | 3 mo old German Shepherd puppy broke welds on crate when left for an hour in it. Will not be buying a wire crate again. | March 17, 2026 | One person found this helpful | {"title":"Not durable","purchased":true} |
| DEMO-A | R-DEMO-023 | 1.0 out of 5 stars | I have tried to attempts one via message through Amazon. The second attempt I called the manufacturer directly and now I am being redirected to contact Amazon customer service to get my damaged item replace replaced.… | May 11, 2026 | 2 people found this helpful | {"title":"Arrived broken","purchased":true} |
| DEMO-A | R-DEMO-024 | 1.0 out of 5 stars | Can’t even assemble it because the hook is stuck | May 15, 2026 | {"title":"Disappointed","purchased":true} | |
| DEMO-A | R-DEMO-025 | 1.0 out of 5 stars | The instruction video makes it look like 3 simple steps, but the actual crate is NOTHING LIKE the video. Amazon's bot gave me 3 conflicting answers to the same question and then told me to read customer Q&A.I'm using… | May 18, 2026 | One person found this helpful | {"title":"A nightmare to set up!","purchased":true} |
| DEMO-A | R-DEMO-026 | 1.0 out of 5 stars | I kept wondering why the back part of the cage wont stay together and its because it’s completely missing the clash on the left side of the gate! | May 22, 2026 | {"title":"Irritated","purchased":true} | |
| DEMO-A | R-DEMO-027 | 1.0 out of 5 stars | When the kennel arrived, there were two chunks broken off the plastic pan that in the floor of the kennel. I immediately called & I was told to send in my info, they would happily replace it. I sent the information & I… | November 27, 2025 | 2 people found this helpful | {"title":"Great product, almost no customer service!","purchased":true} |
| DEMO-A | R-DEMO-028 | 1.0 out of 5 stars | The crate has sharp edges which cut my dog when brushed up against the crate. Poor quality as expected from a product from PRC. | September 1, 2026 | {"title":"Garbage","purchased":true} | |
| DEMO-A | R-DEMO-029 | 1.0 out of 5 stars | Door doesn’t latch and around the cage latches front and side has rust | September 2, 2026 | {"title":"Sold bad cage","purchased":true} | |
| DEMO-A | R-DEMO-030 | 1.0 out of 5 stars | DON'T BUY this crate unless you have two big muscular men to put it together for you.Struggle to get crate out of box and start to try and take pieces apart and realized the bottom part which has metal loops along the… | September 26, 2025 | 2 people found this helpful | {"title":"Impossible to assemble!","purchased":true} |
| DEMO-A | R-DEMO-031 | 2.0 out of 5 stars | Crate was plenty big for my 8 week old puppy the problem is the door does not stay closed even when it is latched | April 25, 2025 | {"title":"Door does not latch right","purchased":true} | |
| DEMO-A | R-DEMO-032 | 2.0 out of 5 stars | El producto está bien por por único que no estoy muy complacida con el pedido es que pague 17 dólares para que llegara al siguiente día y llego alos dos días después | April 27, 2024 | {"title":"Está bien el producto","purchased":true} | |
| DEMO-A | R-DEMO-033 | 2.0 out of 5 stars | The handle on there don’t stay in place ! Which is very annoying and the lock is semi loose too | August 3, 2025 | {"title":"Decent","purchased":true} | |
| DEMO-A | R-DEMO-034 | 2.0 out of 5 stars | Package was delivered with missing parts. Crate is fine if you have all the pieces. | December 24, 2025 | {"title":"Missing Parts","purchased":true} | |
| DEMO-A | R-DEMO-035 | 2.0 out of 5 stars | These used to be made much more solid. My 60 pound husky was able to bend the wires and figure out how to get out!It’s garbage now. I should have spent another $50 and gotten a heavy duty one. | February 18, 2025 | {"title":"Cheaply made. Husky broke out.","purchased":true} | |
| DEMO-A | R-DEMO-036 | 2.0 out of 5 stars | I was sent a visibly used kennel. 🤢 | January 14, 2026 | {"title":"Sent Used Kennel","purchased":true} | |
| DEMO-A | R-DEMO-037 | 2.0 out of 5 stars | I purchased this crate in April of 2023. If your dog is a chewer in the slightest, this crate is not for you. It has started to rust where she has chewed. Along with other spots she has not chewed is rusting really bad. | January 9, 2024 | {"title":"Not for Dogs who Chew","purchased":true} | |
| DEMO-A | R-DEMO-038 | 2.0 out of 5 stars | Dog can get the pan out of the bottom very easy. So disappointed to come home and find the tray in the room. | July 10, 2026 | {"title":"Construction issues","purchased":true} | |
| DEMO-A | R-DEMO-039 | 2.0 out of 5 stars | My 12 week old golden retriever can unlock the latch | July 21, 2025 | {"title":"Flimsy","purchased":true} | |
| DEMO-A | R-DEMO-040 | 2.0 out of 5 stars | The bottom latch comes completely off and is a pain to put back on . I tried to get a hold of the company and the message won’t go through even with all the accurate information . | July 26, 2026 | {"title":"Bottom latch comes completely away from product","purchased":true} | |
| DEMO-A | R-DEMO-041 | 2.0 out of 5 stars | The bottom pan is cracked. | June 2, 2025 | One person found this helpful | {"title":"Item damaged","purchased":true} |
| DEMO-A | R-DEMO-042 | 2.0 out of 5 stars | The handle doesnt stay on the crate and keeps falling off. Returninf product. | June 22, 2025 | {"title":"Defective","purchased":true} | |
| DEMO-A | R-DEMO-043 | 2.0 out of 5 stars | The mat on the bottom slides out of the front of the cage, even when the black lock is in place. It works but not the best quality | June 28, 2024 | {"title":"review","purchased":true} | |
| DEMO-A | R-DEMO-044 | 2.0 out of 5 stars | We have had this kennel for about 9 months my Golden was able to break the welds on the door and get out needs stronger welds on the corners | March 23, 2024 | {"title":"Doesn’t hold up to Golden Retriever","purchased":true} | |
| DEMO-A | R-DEMO-045 | 2.0 out of 5 stars | This crate is not for high anxiety dogs. Mine escaped it by bending the wires by the door and getting out at the bottom. It never lasted one week. Money wasted. Don’t purchase if your dog freaks out. Or is… | September 9, 2026 | {"title":"Do not purchase this crate if you have a high anxiety dog who fights to get out!!!","purchased":true} | |
| DEMO-A | R-DEMO-046 | 3.0 out of 5 stars | This is not a metal crate.. it's a hard plastic and it carries an extreme odor you have to set it out for about a week.. I would never buy it again.. | April 2, 2025 | 3 people found this helpful | {"title":"Crate","purchased":true} |
| DEMO-A | R-DEMO-047 | 3.0 out of 5 stars | Received a bedroom mattress instead of the cage I ordered. I dont know how you get a cage for a dog mixed up with a matress for a bed. Its almost like someone just closed their eyes and picked anything off the shelf. I… | May 10, 2026 | {"title":"got the right product this time","purchased":false} | |
| DEMO-A | R-DEMO-048 | 3.0 out of 5 stars | Arrived on time and Size was correct. However the one that arrived seemed used and rusted upon opening. Maybe a replacement will be different, however we decided to go a different route. Bought the exact same one at a… | May 21, 2026 | One person found this helpful | {"title":"Rusted upon opening!","purchased":true} |
| DEMO-A | R-DEMO-049 | 3.0 out of 5 stars | Indicated it had two doors. Only one door but I needed it immediately so I had to use it anyway. | May 23, 2025 | {"title":"Misleading description","purchased":true} | |
| DEMO-A | R-DEMO-050 | 3.0 out of 5 stars | The crate is a good simple crate. However, the measurements provided as part of this ad are not accurate. The 30" crate lists are width of 21". That is not accurate. The front door of the crate itself lists the… | September 5, 2026 | {"title":"Measurements not accurate","purchased":true} | |
| DEMO-A | R-DEMO-051 | 3.0 out of 5 stars | FYI, we had been keeping this crate in our Bichon puppy’s playpen with the door open and a blanket on the bottom so sometimes in the pen, he would go inside. Today, we heard him shrieking like crazy, as he had been… | September 6, 2026 | {"title":"Caution","purchased":true} | |
| DEMO-A | R-DEMO-052 | 4.0 out of 5 stars | Over all a good crate. Except for one major flaw, there is a large gap above the tray that allows my dog to get his toes stuck. He is unable to free himself, I have to move the tray away from side everytime his toes get… | August 1, 2026 | 4 people found this helpful | {"title":"Toe trap","purchased":true} |
| DEMO-A | R-DEMO-053 | 4.0 out of 5 stars | Good for the price. Only negative is getting the company sitcker of of the front of the crate just not necessary to be there and the handle doesn't center over the crate it's too small so if you want to lift it up it's… | February 11, 2025 | 4 people found this helpful | {"title":"Good for the price handle could be better","purchased":true} |
| DEMO-A | R-DEMO-054 | 4.0 out of 5 stars | item is overall good. I like the little wheels at the bottom so when I have my puppies in the cage, I can move them, by just pulling it either way front or back. however, the divider is garbage. I had it in storage and… | February 9, 2025 | {"title":"Divider that comes with it bends/breaks easily.","purchased":true} | |
| DEMO-A | R-DEMO-055 | 4.0 out of 5 stars | This crate is sized appropriately but is a bit loose when you want to move it. So far my dog doesn’t mind it and it holds up well. I just would like it better if it was a little more sturdy after assembly. | January 27, 2026 | {"title":"Good temporary large crate","purchased":true} | |
| DEMO-A | R-DEMO-056 | 4.0 out of 5 stars | Does the job, but rattles a lot. I had to put tape on the latches and anywhere the door meets the crate to help with the noise. | July 26, 2025 | {"title":"It’s ok","purchased":true} | |
| DEMO-A | R-DEMO-057 | 4.0 out of 5 stars | The divider is mediocre as my pup’s soothing bones or toys will slide under which results in scratching and barking as he tries to retrieve them. Aside from that, he sleeps well and is unable to open the door. | September 5, 2026 | {"title":"⭐️⭐️⭐️⭐️","purchased":true} | |
| DEMO-A | R-DEMO-058 | 5.0 out of 5 stars | It’s very sturdy, made well. Love PetDen crates!!! | August 20, 2026 | {"title":"Great PetDen crate","purchased":true} | |
| DEMO-A | R-DEMO-059 | 5.0 out of 5 stars | This kennel is perfect for our new Mini Long Hair Dachshund. Just the right size for sleeping. We have a larger one for during the day. Easy set up and take down. Great for traveling. Will work great for camping. Would… | August 25, 2026 | {"title":"Best Kennel for Smaller Dogs","purchased":true} | |
| DEMO-A | R-DEMO-060 | 5.0 out of 5 stars | Great quality product for the price. I expected it to take a lot longer to put together, but it all snapped together in 90 seconds and everything lined up perfectly. Dimensions were accurate as well, which is… | August 6, 2026 | 5 people found this helpful | {"title":"Great quality pet crate!","purchased":true} |
| DEMO-A | R-DEMO-061 | 5.0 out of 5 stars | I purchased this to keep it in our motorhome instead of having to take apart our older one each time we go on a trip. The old one had metal rods you had to put in each corner and was a pain to move. I was very pleased… | July 29, 2026 | {"title":"Easy Assembly - Very Sturdy","purchased":true} | |
| DEMO-A | R-DEMO-062 | 5.0 out of 5 stars | Very sturdy, well made cage at an excellent price. | September 4, 2026 | {"title":"Nice","purchased":true} | |
| DEMO-A | R-DEMO-063 | 5.0 out of 5 stars | Very easy to put together. This is a nice, heavy crate and it’s easy for my medium size dog to turn around in. My dog can get very hyper but I don’t worry about her knocking the crate over. Door latches easily but the… | September 8, 2026 | One person found this helpful | {"title":"Highly Recommend","purchased":true} |
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